Refund & Warranty Policy

Effective Date:  19 June 2025

At NZ Mobile, we strive to provide high-quality products and excellent customer service. If you're not completely satisfied with your purchase, please review our refund and warranty policy below.

Change of Mind Returns

• If you change your mind about your purchase, you may return the device within 15 days of purchase for a free exchange or store credit, provided:

  • The device is in brand-new condition (unused, unopened, with original packaging and accessories).

  • Proof of purchase (receipt/invoice) is provided.

  • The device is not a custom or special order.

Note: Refunds for change of mind are not available, only exchanges or store credit.

Manufacturer's Warranty & Free Repairs

• All new phones and devices come with a 3-month free repair warranty for manufacturing defects.

• To claim a warranty repair:

  • Provide proof of purchase.

  • The issue must not be caused by accidental damage, liquid exposure, or unauthorised modifications.

  • Repairs will be handled by NZ Mobile or an authorised service center.

Note: Physical damage (cracked screens, water damage, etc.) is not covered under warranty.

Faulty or Damaged Items

• If your device is faulty upon arrival, contact us immediately for a replacement or refund.

• We may require an inspection to confirm the fault before processing a replacement.

How to Request a Return or Warranty Service

1. Contact Us – Email support@nzmobile.co.nz or call 021 289 5877.

2. Provide Details – Include your order number, device issue, and proof of purchase.

3. Return Shipping (if applicable) – If a return is required, we’ll provide instructions.

Non-Returnable Items

• Opened software, SIM cards, or accessories (unless faulty).

• Devices with physical damage or signs of misuse.

Need Help?

For any questions about returns or warranties, contact us at:
📞 021 289 5877
✉️ support@nzmobile.co.nz

NZ Mobile reserves the right to modify this policy at any time.